This getting started guide is designed to help you connect to students, classmates, and colleagues remotely.
Please consult with your college, department, or office IT staff for help with locally-managed IT services and desktop support.
How’s your home work space?
Think ahead about what equipment you may require to study and work remotely. Consider monitors, a docking station, mouse, keyboard, etc. Whether you intend to use a university-managed computer or a personal device, be sure to test and update your digital resources in advance if possible. Please make sure that your U-owned devices are up to date on software.
Update your contact information
Log in to Campus Information Services (CIS) (requires authentication), and under Change Bio/Demo Info, make sure that your preferred contact information is up to date so that students, classmates and colleagues can reach you while you work remotely.
CALL FORWARDING AND REMOTE VOICE SERVICES
Call forwarding options and voice services to assist employees working remotely depend on the phone model you use at the university and your individual needs. Access the following resources for more information.
- Remote voice services
- Call forwarding (Centrex and Avaya phones)
- Avaya IX Workplace mobile application and desktop client
- Avaya one-X Remote Agent for contact center staff (VPN required)
- Assigning delegates and call forwarding (Polycom/Skype for Business phones)
- Skype for Business
If you’re not sure what type of phone you regularly use, please contact the UIT Help Desk at 801-581-4000, option 2. Note: The voice quality of a softphone (e.g., Avaya IX Workplace, Avaya one-X Remote Agent, and Skype for Business) is largely dependent on the quality of the internet connection. You also may experience audio interference from other devices.
Access your voicemail
This reference guide contains information about accessing your voicemail off-site.
The university has several campus agreements to provide some of the most popular software at no cost or at a greatly reduced price. This software can be found at the Office of Software Licensing (OSL). Security essentials (e.g., ESET Endpoint Security) are also available at a low cost.
Marriott Library has remote software access services available to students, faculty, and staff. Visit the catalog of Marriott Library’s available software and get information about access via AquaConnect.
Find contact information for faculty, staff, and students at https://people.utah.edu/uWho/basic.hml (authentication is required to access student information).
Portals and apps
Access your university email account on the web at www.umail.utah.edu (your user ID is your uNID@umail.utah.edu email address, and your password is your CIS password). Visit this knowledge article for information about accessing UMail via Outlook Web Access (OWA), and this knowledge article to learn more about setting up UMail for use on mobile devices.
Campus Information Services (CIS)
CIS, the online application used by students, faculty, and staff to access everything from paychecks to class schedules, may be accessed at http://cis.utah.edu/ (requires authentication). This knowledge article contains CIS portal quick tips.
Access classes, grades, and additional content provided for your classes (videos, discussion boards, etc.) with Canvas, the U’s primary online learning management system. Log in to https://utah.instructure.com/ with your uNID and CIS password, or by selecting Canvas in the CIS portal. For Canvas support, call 801-581-6112 or email email@example.com.
Duo Two-Factor Authentication (2FA)
Duo 2FA is the university’s multifactor authentication system for employee access to certain applications. Access this knowledge article for more information. To accommodate working remotely, you may need to review your Duo settings via Duo Management Portal. For example, employees must have Duo 2FA enabled on their smartphones to be used for VPN. If Duo is not installed or enabled, follow these instructions.
Microsoft Office 365 (O365) suite
Available to current students, staff, and faculty, O365 provides many Microsoft online applications and offers cloud storage. Tools include Word, PowerPoint, and Excel, as well as cloud-based software as a service product for business environments such as hosted Exchange Server, Skype for Business Server, and SharePoint. Access https://o365cloud.utah.edu/ for more information. Sign in with your uNID@umail.utah.edu email and password. Part of the O365 suite, OneDrive is Microsoft's online cloud storage solution approved for sensitive and restricted data.
Formerly known as Google Apps, G Suite allows current university students, staff, and faculty to work with Google applications from the web, and offers cloud storage and easy collaboration. Log in at https://gcloud.utah.edu/ with your uNID and CIS password to set up your free account. Tools include Docs, Slides, and Sheets. Part of G Suite, Google Drive is a file storage service that allows access from any smartphone, tablet, or computer.
Adobe Creative Cloud
Current students, faculty and staff can access, activate and download Creative Cloud apps, services and features at no cost (e.g., Acrobat, InDesign, and Photoshop) by accessing https://software.utah.edu/adobe.php.
This online cloud storage and collaboration tool provides users with the ability to easily store, access and share files and folders. Box is the only university-approved platform for sharing personal health information (PHI) data. Access https://box.utah.edu or this knowledge article for more information.
The university’s employee timekeeping tool may be accessed at https://www.kronos.utah.edu.
Teaching & Learning Technologies (TLT) has prepared a quick-start guide to connect instructors with students at https://tlt.utah.edu/covid19.php
Featured topics include:
- Activating and publishing your online course
- Communication and capturing video
- Conducting live events
- Online assignments
- Online assessments
- More online teaching resources
Most current U students are familiar with working in Canvas. The following resources are a good refresher, or a good introduction for students who are new to the U, or unfamiliar with online learning and/or using Canvas.
For additional help, you may access TLT’s help center.
ATTENTION FACULTY: Please use Canvas (learning management) for instructional delivery. Canvas is fully integrated with Kaltura (video capture and storage) and ConexED (two-way live video meetings) and is FERPA compliant. Zoom, YouTube, and other consumer and business tools are NOT FERPA compliant. The use of Canvas will also ensure consistency of experience for all of our students. Please visit TLT Resources for assistance. The following are suggestions for holding distance meetings, not for course instruction.
Skype for Business
Skype for Business provides an instant messaging and conference calling solution as part of the Microsoft Office suite. All U students, faculty, and staff can install Skype for Business for free. Access https://skype.utah.edu/ for more information. If you have a managed computer, you’ll need assistance from your IT manager.
- How to Join a Skype Meeting
- How to set up a Skype for Business/Lync meeting
- About Skype for Business/Lync (software and VOIP telephones)
This chat-based platform combines persistent chat, video meetings, and file storage. Teams integrates with the U’s Office 365 productivity suite and features extensions that can integrate with non-Microsoft products. Teams can be accessed using a web browser, desktop client, or mobile app. For Windows/Mac and mobile devices, sign in with your uNID@umail.utah.edu email and uNID password.
This communications software combines video conferencing, online meetings, chat, and mobile collaboration.
Zoom is free to use for unlimited 1-to-1 meetings and meetings with up to 100 participants (40-minute limit on group meetings).
Faculty, students, and campus staff who need to use Zoom for group meetings lasting more than 40 minutes can request a University of Utah Zoom license by visiting this page. University of Utah Health staff and departments are not eligible for these licenses.
Access https://zoom.us for more information.
- Zoom video tutorials
- Comprehensive guide to educating through Zoom
- Tips and tricks for teachers educating on Zoom
- Student tips for participating in online learning
Google Hangouts Chat
Remote access to the campus network and some online university services require use of the AnyConnect virtual private network (VPN) client. Access this knowledge article for information on how to set up the VPN. Note: The VPN is a limited resource and is not necessary for most work. Please use cloud services whenever possible to reduce strain on infrastructure, only connecting to VPN when using VPN-dependent resources.
Free, secure wireless for students, faculty, and staff when visiting other participating eduroam institutions, such as universities and museums. Access this knowledge article for more information.
Local network file shares
Most computers have access to local storage, or C drive. Network storage, often referred to as a file share (or G or S drive), requires network access and a path to the shared storage location.
Remote desktop tools
Access selected software from any supported computer or device via Aqua Connect.
Whether you’re on campus or working remotely, the same rules apply when it comes to cybersecurity. Access the following knowledge articles for more information:
Primary IT help resources
Your department, college, or office IT staff
Main Campus UIT Help Desk
Phone: 801-581-4000, option 1 for immediate assistance
Email: firstname.lastname@example.org for less urgent issues
University of Utah Health ITS Service Desk
Phone: 801-587-6000 for immediate assistance
Email: email@example.com for less urgent issues
Additional help resources:
- University Information Technology Knowledge Base: Self-serve online library that contains step-by-step instructions and general information on UIT service topics.
- Teaching & Learning Technologies Knowledge Base: Self-serve online library related to educational technology, course development (e.g., Canvas and Exam Services), TLT services, and more.
- IT Service Portal: The service management platform used by UIT and Information Technology Services (ITS). The online Service Catalog, which ties in closely to the UIT Knowledge Base, is a one-stop shop for ordering central IT services. The service portal also gives users a way to report UIT service issuesand view their open and past incident tickets and service requests.
Other IT guides:
Stay informed about central IT system status
The NotifyIT service is an opt-in service for U employees who wish to receive push notifications about unplanned IT outages affecting main campus and/or University of Utah Health.
Unplanned downtime information is also available via Twitter: https://twitter.com/UofUITStatus.
IT system updates
- System status: The IT Services Status page — status.io — is a public website that enables users to access the status of a number of mission-critical IT services.
- Planned downtime: Scheduled maintenance that may impact the availability of IT services.
- Planned changes: Selected work and IT changes that are not expected to cause service outages.
Division of Human Resources
Local county health departments in coordination with the state health department are taking the lead on tracking patients and those they have come in contact with to help prevent the spread of the virus. If you have questions please call the Utah Department of Health Resource Center at 1-888-222-2442.